Mardon Century Experts, in alliance with The O'Donnell Group, provide the client with the trained, experienced, certified desktop architects and technical experts. These personnel provide the following client services:

• Desktop Planning and Implementation: Operating Systems and Desktop Configuration.
  James O'Donnell, the co-founder of the O'Donnell Group, opinioned that the with release of Microsoft's Windows 2000™, companies will struggle with re-versioning their current and new desktops due to the inherent systems management complexities of Microsoft's newest offering. 
  
  
• E-Security: Policies, planning, implementation, and administration of security architectures, related products, and processes/procedures.
  Mardon utilizes prior research, suggested policies, procedures, and products from major anti-virus product vendors and the Federal Government..
  Some of the sources we have utilized have excellent libraries of research and practical application. To view these libraries click on an icon below :
  
    
  
  
  
• Storage Management: Policies, planning, implementation, and administration of storage controls and management.
  Many enterprises have the users attempting to manage (or mismanage) the hard drive and recovery aspects of their desktop computers. This invariably leads to hard drive corruption, "disk full" conditions, wasted storage space, lost files, and extensive rework following  hardware disk failures. Studies on "Mean Time To Failure" indicate that if one computer station will normally go 10,000 operational hours between failures, then 100 computer stations would probably see a failure in 100 hours of operation.  Or.. 1000 operational computer stations would see a failure in 10 hours of operation.
  (Click here to read more about Mean Time Between Failures and general concepts of determining Reliability.)  
  
• Helpdesk Requirements And Processes: Policies, planning, implementation, health checks and re-design of user helpdesk organizations. 
  
  Click on a selected icon for current research and state of the industry information:
  
            

Our Target Market: 

Small & Medium Size Companies
Enterprises of 1000 people or less do not normally have the resources to properly staff and support the Desktop. Experienced Personnel are becoming harder and harder to locate and keep. Plus, in today's hectic, fast paced corporate world, time is of the essence.

Lock Up the Security Of Your Systems
New viruses are introduced at the rate of three to four per day. Some companies struck by such viruses have been required to shut down external and internal communications flow for as long as three days to remove the infection.

The use of file transfers between employees via diskettes (a.k.a. "The Sneaker Net") can re-infect company networks.

Hackers are constantly exploring sites to find weak security implementations.  Once found, these hackers can cause both physical and monetary damage to company assets.

The User As The Storage Administrator
How much of your annual personnel costs go for correcting Storage Management issues or errors?

Helpdesk Support